Warranty Claim

COMPLAINTS

1. Notice of damaged goods and commencement of the claim by email.

Customer must contact waspcleaning by email and include:

Name

Phone number

Address

Invoice

Reason for claim

1. Assessment of damage or defects.

The Claim technician will determine the procedure of the claim:

• Order pickup for whole item or damaged part – depending from extent of damage or fault. 
• After picking up the item, we are tracking the whole way 

The claimed item must be well packed with no inflammable fluids which should be saved for later refill. Wrong packing may cause delay of the claimed item or refusing the pickup by courier and in this case Waspper will be exonerated by any responsibility.

1. Repairing the claimed item and sending it back.

• Once we received the claimed item, we start to analyse the cause of damage or fault
• If the defect falls under the warranty conditions, Waspcleaning will fix the device and send it back to the client store asap free of charge .
• If the defect doesn’t fall under the warranty conditions and Waspcleaning claim technician will conclude that the device was damaged due to improper use, will notify the client that the device will be not fixed under warranty and at the same time will send the repair price for approval.

If the item arrives before 10:00 am , we will fix it on the same or following day with full testing. We will send it back within 3 working days to client address stated on warranty claim report with full warranty.